Frequently Asked
Questions

Red light therapy (RLT) is a clinically validated treatment that uses specific wavelengths of red and near-infrared light to stimulate cellular energy production, collagen synthesis, and tissue repair. Over 3,000 peer-reviewed studies support its benefits for skin, recovery, pain relief, and overall wellness.

Yes. Red light therapy is non-invasive, drug-free, and has no known side effects when used as directed. It does not contain UV light and cannot burn or damage skin. It has been used safely in clinical settings for decades and is FDA-cleared for multiple applications.

Most users notice improved skin radiance and sleep quality within 1-2 weeks. Visible collagen and anti-aging results typically appear at 4-8 weeks. Full body transformation results emerge at 60-90 days of consistent daily use. Consistency is the most important factor.

For best results use your device 5-7 times per week. Consistency is more important than session length. 10-20 minutes daily will outperform longer but infrequent sessions. Most users build it into their morning or evening routine.

660nm red light targets the skin surface — ideal for collagen stimulation, wrinkle reduction, and skin renewal. 850nm near-infrared light penetrates 2-3 inches deeper into muscle, joint, and tissue — ideal for pain relief, recovery, and inflammation. Our devices combine both wavelengths for maximum benefit.

US orders typically arrive in 5-10 business days for standard shipping. The RedWrap Belt ships internationally and takes 15-20 business days. All other products ship from US warehouses for faster delivery.

You will receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking to update after you receive your shipping confirmation email.

Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible and we will do our best to accommodate your request before the order ships.

Yes. Red light therapy is safe and effective for all skin tones and types including sensitive skin. The light does not contain UV radiation and cannot cause sunburn or skin damage when used as directed.

No. We do not recommend using any red light therapy device during pregnancy. Please consult your doctor before use if you are pregnant, trying to conceive, or breastfeeding.

Some medications cause photosensitivity which may increase sensitivity to light. If you take any prescription medications — particularly antibiotics, retinoids, or anti-inflammatory drugs — please consult your doctor before using red light therapy devices.

Absolutely. Red light therapy benefits everyone regardless of gender. Many male athletes and biohackers use red light therapy daily for muscle recovery, joint health, and cognitive performance.

We accept returns within 30 days of delivery for unused items in original packaging. To initiate a return contact us with your order number and reason for return. Once received and inspected we will process your refund within 5-7 business days.

If your item arrives damaged or defective please contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no charge or issue a full refund — your choice. We stand behind every device we sell.

Yes — all Lumenos devices come with a 12-month warranty against manufacturing defects. If your device stops working within 12 months of purchase due to a manufacturing issue we will replace it at no cost.