At Lumenos, we're committed to getting your wellness devices to you as quickly as possible. Here's everything you need to know about our shipping process.
Processing time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Tracking: Once your order ships you will receive a tracking number via email. Please allow 24-48 hours for tracking to update after you receive your shipping confirmation.
Order confirmation: You will receive an email confirmation immediately after placing your order. If you don't see it please check your spam folder.
Shipping Delays
Lumenos is not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control. During peak periods such as holidays, processing and delivery times may be slightly longer than usual.
International Orders
International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the customer. These charges vary by country and are not included in our shipping costs. Please check your local customs regulations before ordering.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please first check with neighbors and in any secure locations around your property. If you still cannot locate your package please contact us within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.
Wrong Address
Please double-check your shipping address before placing your order. Lumenos is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after ordering please contact us right away and we will do our best to correct it before the order ships.